Social Networks and Relational Capital in Library Service Assessment: Performance Measurement and Metrics: Vol 17, No 2

Source: Social Networks and Relational Capital in Library Service Assessment: Performance Measurement and Metrics: Vol 17, No 2

This may not be accessible to you, but it may be worth the wait to ILL it.  It provides a way to assess the impact of library services in terms of social networking and social capital.  Interesting approach!

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